RESERVATION AND TICKETING OFFICER
COUNTRY: Nigeria
CITY: Lagos
CLOSING DATE: 30 April 2012
JOB PURPOSE
Successful incumbent will supervise all front desk activities to
optimize all guest interactions and satisfaction whilst ensuring
compliance with all Etihad ticketing policies and procedures and high
standards of customer service delivery to exceed guest expectations.
RESPONSIBILITIES
Your responsibilities shall include but not limited to:
Supervise the efficient operations and monitor performance of the
assigned team in order to achieve revenue, yield and volume targets.
Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
Handle day-to-day problem resolution, escalating to higher levels as required.
Assign duties, responsibilities, staff roster and leave records
Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);
Keep self and the team up to date on product, service, policies and
procedures through regular team meetings ensuring communication and
understanding by team members.
Ensure all monies accounted for and TSR tallies.
Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
In a state of flight disruption,
ensure liaison with all involved (guests and colleagues alike) is
managed in a positive manner and that revenue and guest satisfaction
requirements are maintained
Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner
REQUIREMENTS
Successful candidate must have right to live and work in Nigeria.
High school graduate, Three to five years airline or travel agency
experience in a reservations and ticketing role with at least two years
supervisory experience. With ability to work under pressure and to
short lead times and working on own initiatives.
TRAINING AND KNOWLEDGE:
Etihad reservation system*AMADEUS* – courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills .
Good written and oral English language skills
Good PC skills include Word, Excel, PowerPoint, Internet
Numerate
The Individual
OPERATING ENVIRONMENT: You have to:
Do Duty within standard retail opening hours; travel may be required for
training; assistance at airport in support of EY ground operations team
if required; unsocial hour in support of sales functions etc when
required
CLICK HERE TO APPLY
Note: When Etihad Airways job portal opens, select Nigeria from the
Country Dropdown, scroll down and Click Search & Apply button at the
bottom of the page to view open positions for Nigerians.
