Consumer Care Line at Unilever Nigeria Plc

 Unilever Nigeria Plc - Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. 

 

Unilever Nigeria Plc is recruiting to fill  the below position:

 

Job Title: Consumer Care Line

Reference No: 00273985

Salary(per annum): 500K - 1M

 

Location: Oregun Lagos

 

Job Description

• Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
• Downloading consumer/customer via toll free line (received after office hrs)
• Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc) 
• Summing up feedback monthly for circluation
• Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
• Visiting complainants as applicable to retrieve samples
• Participating in complaints resolution 
• Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
• Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports

Requirements

• Mininmum OND in any relevant field

Application Closing Date

21st November, 2012

 

How To Apply

Interested candidates should:

Click here to apply online

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Area Manager 5 at GE Nigeria

GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels. www.ge-energy.com

Wayne, a GE Energy Business (www.wayne.com) is a global leader in the manufacture, service, and supply of fuel dispensers, dispenser control systems, payment processing terminals, and point-of-sale systems. Headquartered in Austin, Texas, Wayne has offices in over 20 countries in North America, Latin America, Europe and Asia, with sales and service operations in over 145 countries worldwide.

Job Title: Area Manager 5

Location: Lagos

Job Number: 1647162

Role Summary/Purpose
Faciliate and manage revenue growth and operational activity through dsitribution model in the West Africa region.

Essential Responsibilities: 

• Develop and achive annual regional sales plan
• Mangement all aspects of the sales process from analysis of customers initial sated requirements through formal pro forma quoatation to receip of order and timely fulfillment
• Train and coach regional distributors' sales staff to ensure the highest level of technical and commercila competence
• aintain close contact with regional distributors and final end usees through regular country visits to ensure close and positive business relationaships
• Ensure that regioanl distributors and customers and fully trained on all techical aspects of the Wayne product range
• Ensure all regional distributor agreements are current
• Co-ordinate relationships and interface with Commercial Operations; Technical Marketing, Product Management and other functions

Qualifications/Requirements: 

• Minimum 5 years experience in a similiar techical sales role in West Africa
• Fluent English and French (written and spoken)
• Prepared and able to travel throughout region

Additional Eligibility Qualifications: 
Desired Characteristics: 

• Strong oral and written communication skills
• High level of effective drive.
• High level of natural technical comprehension
• Strong interpersonal and leadership skills
• Knowledge and understanding of regional culture
• Ability to operate effectively with minimum of close supervision

Application Closing Date
21 November, 2012

How To Apply
Interested and qualified candidates should:
Click here and apply online

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Area Manager 5 at GE Nigeria

GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels. www.ge-energy.com

Wayne, a GE Energy Business (www.wayne.com) is a global leader in the manufacture, service, and supply of fuel dispensers, dispenser control systems, payment processing terminals, and point-of-sale systems. Headquartered in Austin, Texas, Wayne has offices in over 20 countries in North America, Latin America, Europe and Asia, with sales and service operations in over 145 countries worldwide.

Job Title: Area Manager 5

Location: Lagos

Job Number: 1647162

Role Summary/Purpose
Faciliate and manage revenue growth and operational activity through dsitribution model in the West Africa region.

Essential Responsibilities: 

• Develop and achive annual regional sales plan
• Mangement all aspects of the sales process from analysis of customers initial sated requirements through formal pro forma quoatation to receip of order and timely fulfillment
• Train and coach regional distributors' sales staff to ensure the highest level of technical and commercila competence
• aintain close contact with regional distributors and final end usees through regular country visits to ensure close and positive business relationaships
• Ensure that regioanl distributors and customers and fully trained on all techical aspects of the Wayne product range
• Ensure all regional distributor agreements are current
• Co-ordinate relationships and interface with Commercial Operations; Technical Marketing, Product Management and other functions

Qualifications/Requirements: 

• Minimum 5 years experience in a similiar techical sales role in West Africa
• Fluent English and French (written and spoken)
• Prepared and able to travel throughout region

Additional Eligibility Qualifications: 
Desired Characteristics: 

• Strong oral and written communication skills
• High level of effective drive.
• High level of natural technical comprehension
• Strong interpersonal and leadership skills
• Knowledge and understanding of regional culture
• Ability to operate effectively with minimum of close supervision

Application Closing Date
21 November, 2012

How To Apply
Interested and qualified candidates should:
Click here and apply online

Read more >>

Area Manager 5 at GE Nigeria

GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels. www.ge-energy.com

Wayne, a GE Energy Business (www.wayne.com) is a global leader in the manufacture, service, and supply of fuel dispensers, dispenser control systems, payment processing terminals, and point-of-sale systems. Headquartered in Austin, Texas, Wayne has offices in over 20 countries in North America, Latin America, Europe and Asia, with sales and service operations in over 145 countries worldwide.

Job Title: Area Manager 5

Location: Lagos

Job Number: 1647162

Role Summary/Purpose
Faciliate and manage revenue growth and operational activity through dsitribution model in the West Africa region.

Essential Responsibilities: 

• Develop and achive annual regional sales plan
• Mangement all aspects of the sales process from analysis of customers initial sated requirements through formal pro forma quoatation to receip of order and timely fulfillment
• Train and coach regional distributors' sales staff to ensure the highest level of technical and commercila competence
• aintain close contact with regional distributors and final end usees through regular country visits to ensure close and positive business relationaships
• Ensure that regioanl distributors and customers and fully trained on all techical aspects of the Wayne product range
• Ensure all regional distributor agreements are current
• Co-ordinate relationships and interface with Commercial Operations; Technical Marketing, Product Management and other functions

Qualifications/Requirements: 

• Minimum 5 years experience in a similiar techical sales role in West Africa
• Fluent English and French (written and spoken)
• Prepared and able to travel throughout region

Additional Eligibility Qualifications: 
Desired Characteristics: 

• Strong oral and written communication skills
• High level of effective drive.
• High level of natural technical comprehension
• Strong interpersonal and leadership skills
• Knowledge and understanding of regional culture
• Ability to operate effectively with minimum of close supervision

Application Closing Date
21 November, 2012

How To Apply
Interested and qualified candidates should:
Click here and apply online

Read more >>

Trade Marketing Coordinator at Kimberly Ryan

Kimberly Ryan is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

We are recruiting to fill the below position:

Job Title:  Trade Marketing Coordinator

Job ID: 667

Roles and responsibilities

• Contribute to planning and execution of all marketing related activities in order to achieve sustainable volume growth.
• years experience in sales & distribution / channel management/Implementation of consumer and Trade Marketing Plans.
• Establish close contact and rapport with wholesalers/retailers to assist the region in meeting its objectives in terms of volume, distribution. SOM, market information and promotion programs.
• Working closely with the distributor staff ensure stock rotation (FIFO), proper installation and continuous maintenance of our brands POSM, (display tables, wholesales towers, parasols placards and any other merchandising items) ,Nigeria

Experience and Skill set

• 5 years work experience
• Distributor and field force
• Planning and management
• Trade marketing and POC consumer activation
• Shelf space management
• Category management
• Field intelligence, data gathering, KPI monitor

Application Closing Date
21st November, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

Read more >>

Loyalty and Retention Specialist at Etisalat

JOB TITLE: SPECIALIST.LOYALTY AND RETENTION
LOCATION: Lagos,NG

JOB SUMMARY :  Develop and deploy tactical and strategic retention initiatives for Etisalat Nigeria’s customer value segments with a focus on customer engagement, lifecycle management and customer communications.

  
PRINCIPAL FUNCTIONS
Build strong working relationships with a variety of cross-functional teams and stakeholders to ensure that The Customer is at the heart of the business thinking.
Proactively identify processes, policies and procedures which adversely impact customer satisfaction leading to chur. 
Analyze customer feedback and complaints to identify improvements to channel execution and brand perception, thereby ensuring maximum customer satisfaction is delivered across all touch-points
Identify opportunities for customers to do more with our innovative products and services, as well as achieve better results on our network with a view to increase overall customer satisfaction and tenure on our network
Promote up-sell and cross-sell opportunities across the existing base using customer intelligence and user behavior
Build customer advocacy in the form of touch-point ideas which deliver emotional connections to customers
Review the monthly customer health-check reports to understand key drivers of satisfaction, dissatisfaction, advocacy and churn
Develop an action plan as appropriate to leverage or resolve key drivers of satisfaction and dissatisfaction respectively
Develop and administer the Customer Surprise and Delight programme
Work closely with the Head-Customer Experience and Retention Management to develop and manage a suite of retention and loyalty offers
Work in collaboration with the wider Customer Care team on initiatives which deliver against the retention and loyalty objectives as assigned by the Head-Customer Experience and Retention Management

EDUCATIONAL REQUIREMENTS
University degree
Relevant Masters/ MBA will be an added advantage

EXPERIENCE, SKILLS & COMPETENCIES
At least four (4) years directly relevant post-NYSC work experience in telecoms and/ or consumer service sector, with at least most recent 2 years in customer loyalty and retention preferred. 
Ideal candidate must be a self-starter and able to demonstrate:
Knowledge of Customer Experience Measurement Methodology
Knowledge of Customer Lifecycle Management
Ability to design loyalty and retention initiatives
Excellent oral and written communication skills
Excellent problem-solving skills
Familiarity with analytics
Excellent inter-personal skills
Excellent project management skills

CLICK HERE TO APPLY
DUE DATE: November 30, 2012.

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IT Service Management Analyst at Stanbic IBTC Bank

Stanbic IBTC Bank - is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.

Stanbic IBTC Bank is recruiting to fill the below position:

Job Title: IT Service Management Analyst

Job ID: 10084

Job Purpose
Supporting  team track (in country) and remedy solution for internal customer support group and the business
Real time monitoring and communication on critical bank’s services using ITM
After hours resource management for IT
Management of personal and departmental shared  folder
Ensures adherence to defined IT polices

Monitoring and communication of service availability
Manage  the established change management  process
Develop adequate MS reporting from service desk and team track database
Coordination of DR exercise at mid-year interval
Ensure strict compliance to IT ‘s change management
Any other duties as may be assigned by Department Head & Team Leader.

Application Closing Date
15 November, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

Read more >>

Process Engineer at D2M

Rigzone, a Dice Holdings Inc. service, is a leading online resource for the oil and gas industry delivering content, data, advertising, recruitment events and career services. Dedicated to bringing upstream oil and gas news and data, including in-depth information on exploration, drilling and production markets to organizations tackling the energy challenge, its online community of highly-skilled and experienced energy professionals is unmatched.

Our Client - D2M a 25 year-old engineering and technical assistance company specializing in the energies sector is seeking to recruit qualified candidates for  the below position:

Job Title: Process Engineer

Location: Port Harcourt

Job Description
We are urgently looking for a major O&G company a process engineer for a power plant project in Nigeria.
The role starts asap for 6 months in Port Harcourt onshore resident
Job Role
Perform process design analysis for the 24" NOPL Gas Pipeline project as part of a multi?]discipline OML58 UPGRADE / OUR Pipeline Project.
Supervise and lead review of project contractor's process deliverables (PFDs, Heat and Material Balances, P&IDs, Equipment Data Sheets and Equipment Lists, Utility Balances).
Assist with requisite process studies for the complete project delivery in accordance with TOTAL Company Rules, Specifications, etc
Attend and participate to HAZOP for vendor packages (FIFI, gas heaters, generators, metering.)
Ensure implementation of HAZOP / SPOT / PTR process findings within the detailed design development
Peruse all pre project documentation for background information on project development till date
Note respective discipline actions stipulated in pre project study reports viz HAZID, Safety Concept, PTR Risk Assessment etc in order to implement recommendations in subsequent development phase(s)
Prepare gap analyses of Disciplines requirements as per respective project referentials, and current status of documentation and required status of documentation to enable delivery of the project intent to the required standards and specifications

Review the initial respective discipline section of project Master Document Register (MDR) for completeness and order of delivery
Review CONTRACTOR'S plan and schedule for delivery of project documents against project requirements and international best practices
Plan for stipulated project reviews at various milestones, viz. HAZOP/2/3 and/or PTR/2/3, etc.
Participate in and follow up implementation of action items emanating from the aforementioned reviews
Proffer specialist discipline engineering advice to other interrelated disciplines
Supervise and review CONTRACTOR'S design output in PRODOM timely and ensure timely close out of design issues.
Coordinate with other disciplines for review and comments upon all engineering documents
Update, complete (re-drawing if necessary) the design dossier documents
Prepare and issue all detailed process engineering documents, drawings, registers/lists and document index
Prepare necessary MTOs, requisition and data sheets and other technical documents and evaluations necessary for procurement of long lead materials and other bulk materials
Ensure that detailed design is fully in compliance with Health, Safety and Environmental requirements and highest international best practices
Perform detailed studies, checks and reviews, procedures, calculation notes and the like and adaptation of design
Liaise with other stakeholders in preparation of quality assurance/quality control procedure, HSE procedures and audit programmes for each phase of the project
Review SUBCONTRACTORS', VENDORS' and SUPPLIERS' two-year spare parts lists and prepare final list for approval
Coordinate interface documents review
Requirements
Bachelors Degree with 5+ years experience
Application Closing Date
22nd November, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

Read more >>

2nd Officer/DPO Unlimited-DSV at Maritime Management Services Inc

Rigzone, a Dice Holdings Inc. service, is a leading online resource for the oil and gas industry delivering content, data, advertising, recruitment events and career services. Dedicated to bringing upstream oil and gas news and data, including in-depth information on exploration, drilling and production markets to organizations tackling the energy challenge, its online community of highly-skilled and experienced energy professionals is unmatched.

Our Client - Maritime Management Services, Inc. is seeking to recruit qualified candidates for  the below position:

Job Title: 2nd Officer/DPO Unlimited-DSV

Requirements
Candidates must have 2 years experience on Dive Support Vessel (DSV)
2nd Officer Unlimited
Unlimited DP Certificate
GMDSS
BOSIET
Preferred HTM,CAA,HLO
Application Closing Date
21st November,  2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

Read more >>

NESTOIL PLC JOB FOR CHIEF MEDICAL OFFICER IN PORT HARCOURT

Nestoil Plc was incorporated in Nigeria in 1991 for the provision ofEngineering, Procurement and Construction (EPC) services to the energy and oil & gas industry. 

Since then, Nestoil has grown to become the leading indigenous EPC provider for major IOCs (International Oil Companies) in Sub-Saharan Africa like National Petroleum Company (NNPC) Shell, Exxon Mobil, Chevron, Total. 

 Nestoil Plc is recruiting to fill the below position: 

Job Title: Chief Medical Officer 
Job ID: 027 
Location: Port Harcourt


Job Purpose 
To provide professional medical services as appropriate and ensure compliance with all clinical medical policies, rules, regulations and clinical performance standards.

Job Responsibilities 
Develops the organizational plan for clinical operations and provide for efficient use of personnel 
Develops and implements, quality care for patients 
Referral of patients to retainer clinics.
Medical certification of fitness to work
Assists in the development, supervision, implementation, and operation of a quality assurance program as it relates to patient care.
Induct new medical staff and ensure their proper training.
Train staff for individual treatments when required  
Initiates and assists in the organization and utilization of the medical staff and reviews the activities of the medical staff in accordance with ethical standards
Assists in developing the clinical policies and formulating the mission, goals and philosophy of care.
Assists in the development and presentation of the clinical activities budget, including staffing, support plan, and equipment needs projections.
Management of referral clinics in terms of quality delivery, costing and suitability of purpose.
Advises on health information system needs and interpret clinical data.
Medical consultation and counseling to employees in the company.

Requirement 
Minimum of MBBS Medicine and Surgery Current Advanced Cardiac Life Support (ACLS) Certification or BLS PGD in Occupational Health.
Minimum of 10+ years experience .
Excellent written and verbal communication skills
Must be proactive
Must be computer literate.
Knowledge of general medical practice and sound clinical experience
Advanced knowledge of treatments for various ailments.
Knowledge of drugs administration, interaction and reactions.
Strong persuasive and presentation skills
Strong problem solving and analytical skills
Ability to organize, manage and lead a team of qualified professionals and support staff
Strong attention to detail

Method of Application
Interested and qualified candidates should send CV with subject tagged "Chief Medical Officer - 027" to: vacancies@nestoilgroup.com 

Deadline: 20th November, 2012

Read more >>

VACANCIES AT SUNDRY FOODS

We are developing a new and exciting role for our social media campaign and online food ordering and delivery services. We are a food services company located in Port-Harcourt and we are looking for young, smart and sociable persons who are not only comfortable with social media but are actually passionate about it and already very active in the social media world.

Job Description

Manage content and hands-on interaction on all company owned websites and other social media platforms such as Facebook, twitter and blackberry accounts

Coordinate food delivery orders (online and phone) from order-taking to on-time delivery at customers doorstep

Key Performance Index

Increase the number of orders for home/office deliveries from prospective customers thereby increasing revenues

Increase the number of fans on facebook and followers on twitter

Increase brand awareness online

Knowledge and Skills Required

Excellent written and oral communication skills

Understanding of Facebook, Twitter & Blackberry messenger

Solid understanding of the internet and social media marketing best practices

Comfortable with IT and creative

 

To Apply

Interested candidates must be residing in Port Harcourt and be available on short notice to start work if successful. Female candidates and NYSC members (especially 2012 Batch B members) serving within Port Harcourt are encouraged to apply. Applications should be sent via email to hr@sundryfood.com or applied directly online on our websitewww.sundryfood.com within one week of this advert

Application Deadline: November 19, 2012

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