16 November 2012

Graduate Contact Center Agent sat a Telecom Company

At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!

Touchstone Network Company Limited is recruiting to fill the below position:

Job Title: Contact Center Agent

Department:  Customer Care
Shift: Shift work involved
Location:  Abuja

Dimensions
A newly opened dynamic and high-tech Contact Centre has vacancies for several Agents in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times.

Essential skills profile includes:
highly computer-literate, intelligent, fast learner, good communicator (written and verbal), enjoys and is good at customer service and problem solving. There may be occasional need to fill-in for the Front Desk Officer so people-facing skills are a plus.

Key Responsibilities:  
Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to receive, process and respond to Information, Enquiries, Complaints and Orders, as well as provision of basic Technical Support for products. Logging all communication with Customers in a database, follow up and resolution of issues.

Special Responsibilities:

May include all or any of the following:
Sales & Marketing, Research, Interviews, Report production; ICT and or Product Technical Support.
Profile:  
Ideal Qualifications & Experience
Degree or HND in any Subject or relevant working experience
proficient in the use of Microsoft Office and other software applications
Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills
knowledge of administration, financial and clerical processes
customer service and or sales experience
Any or all of the following will be an added advantage
six months or more experience in a call/contact center environment
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices
knowledge of Statistics.
experience of Market Research and Survey techniques including interviewing
experience of General Technical and or ICT Support
Computer Help Desk Experience
Remuneration
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Application Closing Date
12th December, 2012.

Method of Application
Interested and qualified candidates should:
Click here to apply online
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INDEPENDENT NATIONAL ELECTORAL COMMISSION(INEC) MASSIVE GRADUATE RECRUITMENT 2012

RECRUITMENT 2012


In furtherance of its objectives of undertaking a comprehensive organizational structural review and improvement in its operational capacity, the Independent National Electoral Commission (INEC)
is set to revalidate and update the list of applicants. In view of the above, interested candidates are hereby advised to apply; meanwhile those who applied earlier can update their applications accordingly. The vacant positions identified include:
Legal Officers, System Analysts, Architects, Quantity Surveyors, Engineers (Civil, Mechanical, Structural, Electrical and Building), Estate Officers, Registration Area Officers.
A. JOB TITTLE: LEGAL OFFICER (GL 09)
JOB DESCRIPTION
• Represent the Commission in all its Pre Election and Post Election matters.
• Represent the Commission in Legal matters that may arise.
• Render Legal Opinion to the Commission.
• Draft contract agreements, MOU’s, guidelines, rules etc.
• Perform Election duties and Monitor external counsel and any other duty that may be assigned.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. LLB and LB
ii. Evidence of NYSC Discharge Certificate
iii. Computer literacy is an added advantage
B. JOB TITTLE: SYSTEM ANALYST/ SYSTEM ENGR (GL 08)
JOB DESCRIPTION
• Conducts detailed methods and systems surveys of various operations with a view to applying electronic data processing.
• Develop with user department their electronic data processing requirements, workflow, training, etc to implement proper procedure and systems.
• Develops procedure manuals of input preparation for electronic data processing system.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. B.Sc / HND in Computer Science/Engineering or other related field
ii. Evidence of NYSC Discharge Certificate
iii. Professional Certificate in relative field is an added advantage
C. JOB TITTLE: ARCHITECT II (GL 08 / 09)
JOB DESCRIPTION
• Fault Finding.
• Articulation of Possible Remedies.
• Supervision of Work Processes.
• Draft and Minor Design of Projects.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. M.Sc Arch / B.Arch / HND in Architecture
ii. Evidence of NYSC Discharge Certificate
iii. Professional Certificate and Computer Literacy is an added Advantage

D. JOB TITTLE: QUANTITY SURVEYORS I (GL 08)
JOB DESCRIPTION
• Fault Finding.
• Articulation of possible remedies.
• Routine Maintenance.
• Estimation and preparation of bills.
• Other assignments that may be assigned to the officer.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. B.Sc Quantity Survey
ii. Evidence of NYSC Discharge Certificate
iii. Professional Certificate and Computer literacy is an added Advantage
E. JOB TITTLE: ENGINEERS II GL 08 (CIVIL, MECHANICAL, STRUCTURAL, ELECTRICAL AND BUILDING)
JOB DESCRIPTION
• Fault Finding.
• Articulation of Possible Remedies.
• Supervision of Work Processes.
• Routine Maintenance.
• Other assignments that may be assigned to the officer.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. B.Engr. in field specified
ii. Evidence of NYSC Discharge Certificate
iii. Professional Certificate and Computer literacy is an added Advantage

F. JOB TITTLE: TECHNICAL OFFICERS (GL 08)
JOB DESCRIPTION
• Fault Finding.
• Articulation of Possible Remedies.
• Supervision of Work Processes.
• Routine Maintenance.
• Other assignments that may be assigned to the officer.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. HND in Civil, Mechanical, Structural Engineering, Estate Management and other related Discipline
ii. Evidence of NYSC Discharge Certificate
iii. Professional Certificate and Computer literacy is an added Advantage
G. JOB TITTLE: REGISTRATION AREA OFFICER II & III(GL 08, 07)
JOB DESCRIPTION
• General Data Management in respect of a given Registration Area.
• Maintains the Record of Registered Voters in each of the Polling Units of the Registration Area.
• Compiles an Update of Register / Record of voters in the Polling Unit of the Registration Area with respect to deaths, change of residence / Polling Unit, etc.
• Identifies the precise locations of each Polling Unit and Collation Center in the Registration Area.
• Issues permanent / Temporary / Duplicate cards to voters as approved.
• Manages the RAC during Electoral Exercises.
• Monitoring Activities and any other assignment.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
i. B.Sc, B.A and HND, NCE in all Disciplines
ii. Evidence of NYSC Discharge Certificate
iii. Computer Literacy is an added Advantage
iv. Candidates be Prepare to work at LG/ Registration Area Levels
METHOD OF APPLICATION
All applicants wishing to apply should click  HERE and fill out the online form within 2 weeks from the date of this publication.
Candidates should apply in areas where they are domiciled and should expect to be deployed in such areas if successful. Please note that the application is free of charge.

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Massive Jobs at Igbinedion University Teaching Hospital

Applications are invited from suitable qualified candidates for the following positions in the Hospital:

A.  MEDICAL POSITIONS 
Lecturer/Hospital Consultants and Senior Lecturer/Senior Consultants in the following Departments: 
(i)  Medicine 
(ii)  Paediatrics 
(iii)  Obstetrics and Gynaecology 
(iv)  Surgery-Mho/Trauma 
(v)  Anaesthesiology 
(vi)  Radiology 
(vii) Pathology 

QUALIFICATION: 
For the position of Consultant, Membership Fellowship Diploma or its equivalent registered with MDCN; placement on appropriate position will depend on the years of experience. 

B.  SENIOR REGISTRAR 
For position of Senior Registrar, candidates must possess MBBS from a recognized University, part I of FWACS or NPCN or both as American equivalent (with three years experience in the following Departments): 
(i)  Medicine 
(ii)  Obstetrics and Gynaecology 
(iii)  Paediatrics 
(iv)  Surgery and 
(v)  Anaesthesiology 
 
C.  REGISTRARS 
For the position of Registrar, candidates must posses MBBS from a recognized University and Primary in relevant discipline for the following Departments: 
(i)  Medicine 
(ii)  Obstetrics and Gynaecology 
(Hi)  Paediatrics 
(iv)  Surgery 
 
D.  NURSING OFFICERS 
For the position of Nursing Officers, candidates must possess RN, RM and relevant Diploma from recognized School of Post Basic Nursing. 
(i)  General Nurse 
(ii)  Anaesthetic Nurse 
(iii)  Paediatrics Nurse 
(iv)   Pre-operative Nurse 
(v)  Accident and Emergency Nurse 

E.  PHYSIOTHERAPIST 
Candidates must possess B.Sc in Physiotherapy from a recognized University with three years Post NYSC experience or professional qualifications registered in Nigeria and have the ability to use modern diathermy and ultrasonic therapy system with three years experience. 

F.  SOCIAL WORKER 
Candidates must possess B.Sc in Social Work from a recognized University with three years post NYSC experience. 

G. MEDICAL LABORATORY SCIENTIST 
Candidates must possess B.Sc in Medical Laboratory Sciences plus three years Post NYSC experience in the following Laboratory discipline. 
(i)  Hematology and Blood Transfusion 
(ii)   Chemical Pathology 
(iii)  Medical Microbiology 
(iv)  Histo-Pathology 

H. MEDICAL LABORATORY TECHNICIAN/MEDICAL LABORATORY ASSISTANT 
Candidates must possess Diploma from a recognized School of Health Technology with documentary evidence of registration with the Medical Laboratory Science Council of Nigeria. 

I.  PHARMACIST 
Candidates must possess B. Pharm from a recognized University plus one year post NYSC experience.  . 

J. NURSE TUTOR 
Candidates must possess B.Sc in Nursing Science plus a Diploma in Nursing Education. Possession of M.Sc in Nursing Science would be an added advantage. 

K. IMAGING SCIENTIST (RADIOGRAPHER) 
Candidates must possess B.Sc in Radiography from a recognized University or Diploma in Radiography registered with the Professional Body in Nigeria. 

L.  ADMINISTRATIVE OFFICER II 
Candidates should hold relevant University Degree in Social Sciences or Professional Degree in Hospital or Health Services Administration. Candidates must have had a minimum of two years experience in Hospital Administration. 

M.  PUBLIC RELATIONS OFFICER 
Candidates must have a Degree in Mass Communication with at least three years post qualification experience and must be a registered member of Nigerian Institute of Public Relations. 
 
N.  CONFIDENTIAL SECRETARY 
Candidates should hold B.Sc or HND in Secretarial Studies and must be computer literate with a minimum of two years experience. 

O.  PLANT OPERATOR 
Candidates should possess" OND or WASC including Trade Test Grade I (Mechanical) plus a minimum of three years experience as a plant operator. Point of entry depends on experience. 

RENUMERATION
Remuneration and conditions of service compare favourably with other University Teaching Hospitals' in Nigeria. The full COMESS/CONHESS and CONUASS salaries will apply. 

METHOD OF APPLICATION 
Candidates should submit ten (10) copies of their application, Qualifications and Curriculum Vitae, stating full name, age, marital status" educational institutions attended, past and present work place and references from three referees. 

CLOSING DATE 
Applications should reach the address below NOT later than TWO WEEKS from the date of this publication and directed to: 

THE CHIEF MEDICAL DIRECTOR, 
IGBINEDION UNIVERSITY TEACHING 
HOSPITAL, 
P.O. BOX11, 
OKADA, EDO STATE. 
Deadline: November 29, 2012
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