Maersk Group Current Vacancy

HEAD OF OPERATION AND CUSTOMER SERVICE
LAGOS
LOCAL/EXPAT/INTERNATIONAL
OPERATIONS
REF.: DC-012898
The Head of Operation and Customer Service is responsible for the management of operations and customer service at a nationwide level. 

The candidate will be responsible for leading the operations teams across our different products, design and execution of products and solutions to meet current and potential needs of customers. The candidate will be responsible for managing operations for key accounts and ensuring excellent relationships with them to facilitate the business, monitoring the departments’ performance.

WE OFFER
IN THIS ROLE:
Will take part in the design and execution of an ambitious business plan that will look at accelerated growth over the next 5 years
Exposure to Regional and Global Key clients
Enhance leadership capabilities
Process design and implementation

LEADERSHIP CAPABILITIES:
Coach the operations team ensuring that all members are motivated and trained to the required level of competences and skills
Set timely business related objectives to each operations employee making sure that all of them understand their responsibilities
Determine key development actions to enhance performance
Drive performance in compliance with the Performance Appraisal Process
Retain and develop talent.

MEASURES OF PERFORMANCE
Country’s budgeted CM1
Operational KPIs
Client retention – Churn rate
Customer Satisfaction Survey
Employee Engagement Survey

KEY RESPONSIBILITIES
GENERAL RESPONSIBILITIES:
Lead, develop and drive effective and well-synchronised operations and customer service across our products.
Develop relationships with Customs Officials at each of the relevant Commands in Lagos.
Develop close relationships with customers, vendors and client managers.
In conjunction with the Country Sales Manager agree on specific development plans for products, trade lanes and customers.
Establish KPIs and ensure adherence to global/regional/local SOPs
Ensure compliance with operational procedures and systems
Support product development
Responsible for achieving Customer Satisfaction Survey targets.

OPERATIONAL TASKS:
Responsible for delivering on the variable cost targets
Maintain customers informed about cargo and shipments status throughout the export/import processes ensuring that procedures are carried out timely and correctly in order to deliver the agreed services.
Ensure that operating procedures are in place and that a high process mindset is driven at all times to ensure continuous productivity improvements.
Ensure that operations are executed flawlessly and avoid margin deterioration as a result of operational failures.
Act as escalation point on Customs related matters and ensure prompt resolution of disputes/queries, completion of one-off tasks and avoidance of any service disruptions for the Company.
Size up service performance with vendors and other thirds parties to improve service levels
Foster relationship with Key Suppliers at Director Levels and ensure that same is driven in the different levels of the organization at their own levels of regular interaction.
Ensure accurate file estimation, customer invoicing, supplier invoice approvals, resolution of customer or supplier invoice dispute, and file closing
Follow-up on agreed rates, terms, credit and service levels agreed for customers
Manage the development and deployment of operations and customer service processes, guidelines and standards
Ensure each team have client’s SOP in place, update it and establish IOP with relevant parties (truckers, finance team etc).
Conduct relevant benchmarking and analysis to identify opportunities for performance improvement.
Responsible for all client implementations of new business across Nigeria

BUSINESS DEVELOPMENT:
Identify development opportunities for further exploration of new services with current or new customers
Actively promote within our customer base cross selling initiatives as agreed with the Country Sales Manager.
Who we are looking for
Minimum of 7 to 10 years experience in managerial positions in Freight Forwarding Operations.
Proven track record of P&L responsibility.
Proven experience on product design and development.
Project management and process excellence skills
Good communicator and able to develop solid relationships with key suppliers
Good skills in negotiation, evaluation and problem solving
Excellent planning and execution capabilities
Result oriented and self driven
The position requires excellent English written and verbal communication skills. Knowledge of other languages is helpful.
Proficiency in the use of Microsoft Office, Excel, and PowerPoint is required.
Last application date: 15 January 2013.

Click Here to Apply

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Massive Jobs In An Abuja Suites

A newly built and fully furnished apartment and suites for short, medium and extended stay in Abuja FCT, Nigeria requires the services of the followings:


CHIEF ENGINEER (MANAGEMENT)
PLUMBER
ELECTRICIANS
ELECTRONIC AND SOUND TECHNICIAN
MULTI-SKILL TECHNICIAN
ASSISTANT CHIEF SECURITY OFFICER
ASSISTANT EXECUTIVE HOUSEKEEPER
FLOOR SUPERVISORS
ROOM ATTENDANTS
PUBLIC AREA SUPERVISORS
CHIEF ACCOUNTANT (MANAGEMENT)
SHIFT LEADER
RESTAURANT SUPERVISORS
BELL BOYS
SUE CHEF
PASTRY CHEF + ASSISTANT
FRONT OFFICE MANAGEMENT (EXPATRIATE/NIGERIAN) (MANAGEMENT)
AUDITOR
CASHIER
GENERAL CASHIER
RECEPTIONIST
WAITERS/WAITRESS
EXECUTIVE HOUSEKEEPER (EXPATRIATE/NIGERIAN) (MANAGEMENT)
REQUIREMENTS
The Possession of an MBA, PGD or other professional qualifications will be an added advantage for management positions and must also have at least 4 years experience in a 5-Star hospitality outfit
Candidates applying Accounting, Supervisory and Management positions must possess a minimum of a First Degree or its equivalent from a recognised University or polytechnic in relevant fields.
All other positions must have at least 3 years experience in their relevant fields in a 5-Star hospitality outfit

REMUNERATION
This is highly competitive and is comparable to those currently obtainable in 5-Star hotels/Apartments.

HOW TO APPLY
Interested applicants should send current CV to:dreamlandintl@yahoo.com
DEADLINE: 20th December, 2012.

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Accountant Needed At PZ Cussons

FACTORY ACCOUNTANT
HPZ – LAGOS
THE ROLE: FACTORY ACCOUNTANT
The successful candidate will be required to:
Provide all required financial support to the Factory and the Supply Chain Finance Manager.



Factory Operations:
Ensure cost roll-up where changes to the BOM are made.
Ensure all BOM changes go through correct process and are approved by required authorities.
Ensure Items in transit locations are not more than:
7– Itran 7 days
On Way 14 days
0-Afloat 30 days
Ensure correctness of runtime and routines for all SKU
Prepare weekly recoveries report which shows recovery for the week and LE YTD.

Month-End Reconciliations:
Ensure cycle-count and back flushes are correctly carried out.
Extract the Usage variance and get explanations for variances.
Factory Overheads
· Ensure overheads are within budget and get explanations where there are variances
· Ensure proper accounts codes and cost centers for all factory spends.
· Ensure all Head-counts are in the right cost centre where they are budgeted.
- Stock Taking exercise
· Co-ordinate Half year and year end stock taking exercise.
· Ensure stock taking variances are fully explained.

THE PERSON: THE RIGHT CANDIDATE MUST
- Be ACA or ACCA qualified with at least two years post NYSC experience in a FMCG outfit.
- Have demonstrated experience in financial accounting, budget preparation as well as financial controls.
- Have interpersonal skills and effective communication both verbal and written.
- Must be good on Microsoft Office – Excel & Word
- Have a CAN DO attitude, exhibiting our core values – COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE and ONENESS. F
CLOSING DATE: 28 DEC 2012
CLICK LINK TO APPLY
http://www.pzcussons.com/pzc/working/pzinigeria/vacancies/

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Procurement & Supply Chain Manager (PSC) Job – INTELS Nigeria Limited

Job Description

Overview:

 This new role is accountable for shaping the strategic direction and day-to-day operational delivery of a professional procurement and supply chain management service. You will manage the acquisition of best value/cost, quality and on-time delivery of a wide range of corporate head office, facilities, and industrial and warehousing supply requirements. You will ensure PSC services; products, equipment, machinery, plant/parts, employee protective equipment and supplier management expectations are delivered on time and to budget, to enable Intels to achieve its business goals and to meet our client expectations of us.

Candidates for this role must be able to evidence previous expertise of end-to-end goods and services procurement in a developing country – from local, regional, continental and international suppliers. You will also need a strong knowledge of Incoterms and be able to ensure PSC activities align with ISO 9000/1.

Principal duties and accountabilities

• To create, manage and maintain a supplier/vendor relationship database, which tracks past, present and future suppliers – from prequalification and selection processes to contractual supply, CRM and termination/holding/investigation status – in line with Intels Enterprise Resource Planning (ERP) database management systems/procedures.
• To lead, manage and drive local, country, international regulatory and quality audit inspections of PSC services, ensuring the Intels brand and business reputation are protected from internal/external risk and procedural exposures.
• Review and manage PSC management/procedural activities to ensure they comply with Incoterms and other internationally applied import and export standards and practices, making recommendations for continuous improvement.
• Influence the direction and development of new and alternative PSC sourcing strategies which are aligned to Intels strategic business goals, fully compliant and support HSE, HR, quality & internal cost control measures.
• Develop and provide Supplier Audits and Assessments (Process and Product) ensuring effective Supply Quality, performance and pricing metrics, to meet company targets and Procurement KPI’s.
• Ensure departmental adherence to Group Safety and Quality Processes, Procedures and Policies, providing on-the-job training to a small team of 6 staff.
• Provide expert advice and information about different suppliers, market conditions for materials to be sourced and procured.
• Update and maintain all Procurement Procedural Manuals, Job Descriptions and Organizational Charts.
• Meet daily with local and foreign units to ensure follow up on all outstanding enquiries and deliveries.
• Ensure all local and foreign orders are delivered according to agreed timescale and that excellent internal customer service, problem resolution and related communications are relayed to customers and end users in good time.
• Oversee the renewal, extensions and amendments of contracts, negotiate local or import purchase by discussing options with end users.
• Decide options and modes of shipment by considering urgency, lead time, packing specification, cost of goods, and transport availability / cut-offs.

Nigerian Content Development Act

This role is primarily targeted towards an International PSC professional. As a champion of The Nigerian Content Development Act, we actively encourage applications from in country Nigerian nationals and those living overseas who may be considering returning to Nigeria. Nigerian nationals (in country) must be able to demonstrate strong PSC credentials, having worked within a MNC or International business and to managed services to international standards.

How to apply for this position

Please send your up-to-date CV and a covering letter to: careers@intelservices.com.

• Your covering letter should give brief details about how you meet criteria 1 to 5 in the Candidate Profile below.
• Your CV and cover letter will be assessed against this job profile. Generic CV’s rarely provide sufficient information/data (on their own) to ensure success at shortlisting stage.
• Closing date for receipt of CV’s: 12 noon GMT on Wednesday 19th December.

Summary of Expatriate C&B package

For overseas nationals, a ‘single status’ comprehensive expatriate package is available which includes:

• Tax efficient basic salary, paid monthly in $USD to your nominated overseas account
• Local living allowance, paid whilst working in
• Furnished accommodation (50sqm) with cleaning & laundry service**
• 105 paid leave days working on rotations of 52 days on site, followed by 21 days leave
• 5 round trip air tickets to your point of origin
• Bupa International Healthcare Plan
• Life Insurance
• All visa’s and permits to work are provided/paid for by the company

** Living accommodation is based in one of our secure, gated residential estates, which incorporates an extensive range of on-site living and leisure facilities, including: Supermarket, International SOS Clinic, restaurant, bars, pool, gym etc.

Desired Skills & Experience

Candidate Profile

1. A minimum of 5 years dedicated purchase and supply chain management experience, ideally supported by a professional qualification/training in PSC management and membership of a relevant professional body.
2. Comprehensive knowledge and practical experience of purchasing strategies and inventory management in an industrial commercial business setting.
3. Experience of creating and maintaining effective PSC policies, lean initiatives and processes.
4. Ability to apply good vendor management principles and manage the needs and expectations of multicultural internal and external customers/vendors, in an assertive, sensitive and professional manner.
5. Strong knowledge of purchase order systems and software/tools – ideally linked to a major ERP system.
6. Proven ability to create and manage a functional budget, with evidence of achieving cost savings/benefits through effective PSC and financial management.
7. Highly developed planning and organisation skills, strong attention to detail and accuracy and ability to multitask and manage a range of projects, challenges, deadlines.
8. Conscientious and resilient with the ability to manage challenging situations and service delivery failures through proven customer service and relationship management skills.
9. Ability to lead, motivate and manage a small PSC team
10. Exceptional interpersonal communication, influencing and negotiation skills, with fluency in English (spoken and written) with the ability to communicate clearly and confidently in writing, by email, phone and face to face meetings, with colleagues and suppliers.

Company Description

Intels Nigeria Limited was established 25 years ago with the vision to develop an integrated logistics solution offering a complete package of facilities and services to the Oil & Gas industry in Nigeria.

Intels Nigeria, working in conjunction with Intels West Africa (Intels), has become established as leading supplier of oil and gas logistic support services throughout West Africa and particularly Nigeria. First in Nigeria and then in other countries, Intels has pioneered the concept of the integrated ‘one-stop-shop’ oil service center bringing together terminal operations, logistics plus transit and supply services.

To complete the range of services available at the oil service centers, and to offer a more complete logistics package Intels also provides dedicated manpower and equipment hire, secure residential housing and commercial office areas. This benefits the Operators by allowing them to concentrate on their core business rather than invest time and resources in peripheral activities.

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Transocean Recruits Deck Pusher

Rigzone, a Dice Holdings Inc. service, is a leading online resource for the oil and gas industry delivering content, data, advertising, recruitment events and career services. Dedicated to bringing upstream oil and gas news and data, including in-depth information on exploration, drilling and production markets to organizations tackling the energy challenge, its online community of highly-skilled and experienced energy professionals is unmatched. 

Our Client - Transocean is seeking to recruit qualified candidates for  the below position:

Job Title: Deck Pusher

Job Function

Supervise cranes and deck operations and ensure these operationsare carried out in a safe and efficient manner.

Job Duties and Responsibilities

1.) Operations/Maintenance:

Provide Crane Operator and Roustabouts with relevant instructions for current and forthcoming operations

Ensure pretour meeting is done prior to all nonroutine deck operations

Supervise all cranes and deck operations such as running casing, picking up or laying down tubular, placement of equipment and supplies, etc

Coordinate supply boat traffic, particularly during loading and unloading materials

Check lifted loads for clearance, obstructions in movement, balance, and proper attachment

Assist in the operation of bulk system for loading, transfers and general usage

Monitor quantities of expendables such as fuel, potable water, and drill water

Supervise the replacement or installation of mooring lines and bulk fill up hoses

Supervise the maintenance, inspection and repair of cranes and barge equipment. Ensure the Preventive Maintenance tasks on the equipment are completed and recorded.

Ensure a clean and organized main deck and pipe deck

Maintain an organized barge equipment store

Operate, maintain, and repair as needed, the rig's fire fighting equipment and systems

Keep a running inventory of slings and lifting equipment in use. Advise the Barge Supervisor of shortages or damaged slings

Monitor the weather conditions and rig motions

Record daily activities in official logbook and ensure that proper documents and licenses are valid and posted as required

Assist the Barge Supervisor during mobilization, demobilization, and rig move operations

Maintain good communication with Barge Supervisor, Ballast Control Operator and drill floor

Act as HLO as required and assist with the training of the helideck crew (where applicable)

2.) QHSE

Incorporate the THINK process into all tasks, whether working alone or as part of a team

Participate in the START process

Ensure subordinate personnel are properly trained in the START process

Call a Time Out for Safety (TOFS) whenever an unplanned hazard or a change in the expected results is observed

Perform assigned duties during safety drills and emergency situations as per designation on station bill

Actively participate in the weekly safety meeting and other safety management system issues

3.) Personnel

Meet the training requirements according to the applicable training matrix

Participate fully in the annual performance appraisal process

Mentor, develop and train crew members to ensure they are competent to work at their next job level

Assist with training of deck crews. Training to include but not limited to proper rigging, materials handling and techniques, use of hand held radio, and painting procedures

Recommend promotion or disciplinary action up to and including discharge

Application Closing Date

27th December, 2012

Method of Application

Interested and qualified candidates should:

Click here to apply online

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Contract Engineer Recruitment – ASC International

Contract Engineer

Employer:	ASC International
Desired Expertise:	Contracts Administration
Experience:	5+ years
Minimum Education:	Bachelors/3-5 yr Degree
Location:	Nigeria
Reference Code:	ASSR17162855
Job Status:	Active / Open
Job Description:
Job Description Description of the SERVICE: The SERVICE consists of: * Contractual follow-up and administration of the EPC contracts for the tie in & modifications to existing facilities (EPCI5), in support to the EPC’s Contract Engineer and COMPANY Representatives. * Preparation and follow-up of miscellaneous engineering services contracts as needed in relation with EPCI5 contract. Specific Activities: Concerning EPCI5 contracts: * Get fully acquainted with the historical and background of the complete tendering processes, * Participate in the remaining tendering process and clarifications if applicable, and finalise all Contract documents ready for award, * After award, perform the contractual administration and follow-up of the EPCI5 contract: review of EPCI5 contractor(s) performance of contractual obligations, EPCI5 contractor(s) correspondences review, COMPANY correspondences drafting, pro-active contractual advice, filing, and the like, * Perform quantity survey of EPCI5 contractor’s activities, * Review and analyse change order requests, or notice for potential change order request, issued by EPCI5 contractor(s), and, for changes order requests agreed in principle or change order instructions issued by COMPANY to EPCI5 contractor(s), prepare counter-proposal/evaluation of the change impacts (in terms or cost, time schedule, contract terms and the like), * Regularly report to, and seek advice from Project Control Manager, * Assist to management and EPC’s weekly and monthly meetings and draft all minutes of meeting, * Interface with COMPANY cost control and planning, * Interface with COMPANY procurement team in reviewing EPCI5 subcontracts/purchases terms and conditions, * Coordinate with Company legal department. * Coordinate with insurance and other COMPANY corporate departments as applicable. All such activities are to be performed with particular emphasis on legal aspects to protect COMPANY’s interests and ensure a strong position in case of legal action. Concerning services contracts (engineering studies and the like): * Prepare the list of bidders and perform the tendering process including negotiation and clarifications as required. * Participate in suppliers and contractors evaluation and follow up. * Prepare the contracts documents. * Provide the contractual/commercial support during the contract execution. * All in line with COMPANY procedures and rules, established or to be established. Requirements:10+ years experience in similar role in Oil & Gas industry Experience in Nigeria an asset Engineering degree Fluency in English, knowledge of French

Apply Now

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