Globacom Customer Service Officers - Lagos, Abuja and Port Harcourt

Globacom Nigeria Limited is Africas fastest growing telecommunications company. Owned by the Mike Adenuga Group, Globacom is the market leading mobile service provider in Nigeria. Globacom also operates in the Republic of Benin and has recently acquired licenses to operate in Ghana and the Ivory Coast. It has a reputation as one of the fastest growing mobile service providers in the world. Globacom Limited aims to be recognized as the biggest and best mobile network in Africa.

As part of its growth strategy aimed at delivering "World Class Customer Service" to all subscribers, Globacom is opening more call centres at Abuja, Port Harcourt & Lagos and requires young, smart and intelligent graduates (male and female), who speak Hausa to work in the new call centers in Abuja, Port Harcourt and Lagos.

Job Position: Hausa-Speaking Graduate

Department: Customer Servive

Responsibilities

• Attending to customers over the phone
• Providing information and resolving customers' issues
• Escalating customers' queries to appropriate units for prompt resolutions
• Capturing customers' details on the system

Qualifications

• BSc or HND in any field
• Must have completed the National Youth Service Corps Programme.
• Not more than 30 years of age 
• Excellent spoken English
• Fluency in Hausa Language
• Good communication skills.
• Excellent interpersonal relations and attitude
• Friendly disposition, charming character and admirable personality
• Must be computer literate 

Application Closing Date
14th May, 2012
    
Method of Applicatiion
Qualified candidates should e-mail their resume (preferably with a scanned passport photograph) not later than 14th May, 2012  to: customercare.job@gloworld.com  Only shortlisted candidates will be contacted.