1) Services Executive
Services Executive
To be considered for this role, candidates must have extensive experience with selling: -
To be considered for this role, candidates must have extensive experience with selling: -
IT Solutions
IT Implementations
IT Services
Individuals in Professional Services Sales are responsible for increasing the Services business in their assigned accounts by consistently meeting customer requirements and by ensuring the deployment/adoption and productive use of Microsoft technologies. They establish relationships, develop account strategies and plans, and manage a pipeline of Services opportunities while overseeing solution deployment and support. Success is measured by satisfied customers, long-term revenue potential in the account, and achievement of the annual quota.
The Services Executive (TSE) is the end to end Services account relationship owner for 4 -15 key Microsoft customers in Major and Corporate (CFAM) accounts.
The TSE:
Is the single point of contact for all Services in their assigned accounts (internally with EPG and externally with customers/partners)
Advises customer Business and Technology Decision Makers (BDM/TDM) how to best realize the value of their Microsoft technology investment through strategic business alignment, innovation, implementation, productive use and support.
Is responsible for strategy, planning, marketing/positioning, crafting and selling our entire services portfolio (advisor, consulting and support) across assigned account/s or territory.
Is accountable for attaining the agreed invoiced revenue quota for Product Groups (PGs) 1,2 and 3 in assigned account/s
Oversees the delivery of all contracted services to ensure account team alignment, customer connection and high overall satisfaction
Qualifications:
Bachelor’s degree/equivalent (required) or MBA degree (preferred)
Experience:
Professional Services Sales, Software/Solution/Product Sales, Customer Relationship Management, Business Development, IT Consultation, Enterprise Architecture Planning, Project Management, IT Solution Development, IT Solution Delivery and Implementation, IT Service Delivery, Operations and Support.
Career Stage 3 requires 1-3 years of related experience
Career Stage 4 requires 3-5 years of related experience
Career Stage 5 requires 5-8 years of related experience
Competencies:
Building Customer Partner Relationships, Confidence, Cross-Boundary Collaboration, Drive for Results, Impact and Influence, Interpersonal Awareness, Product & Technology Expertise, Strategic Sales Planning, Team Leadership, Value Selling
Training and certification:
Sales: Sales Management, Account Management, Account Based Marketing, Complex Sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, TAS - Target Account Selling, etc.), Sales Methodologies (equivalent to MSSP), Sales tools - Account Planning, Customer Relationship and Opportunity Management (e.g. Siebel, GSX or other), Complex Deal structuring (e.g. QADC)
Business: Territory Planning, Business development, Negotiation, Financial analysis, Pipeline Management
Information Technology: IT Governance (e.g. COBIT), Enterprise Architecture fundamentals, methods and concepts (e.g. Zachman framework, OMG’s model driven Architecture framework etc.), Business process management, IT Implementation (e.g. CMM and CMMI),
Delivery: IT Service delivery and support management (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI, Six Sigma)
SS:WWMS
SS:MCS
SS:MPS
SS:MCSS
2) Technical Account Manager
ROLE: TECHNICAL ACCOUNT MANAGER
LOCATION: NIGERIA
If you’re highly proactive and motivated by exceeding your customers’ expectations, we’ll provide a wealth of opportunities to develop your service delivery management skills, and career with an industry leader.
Technical account management at Microsoft
This role is all about service delivery management. As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our technology and a range of activities related to improving the operational health of their IT.
The value the Technical account manager brings is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements.
Key Responsibilities:
As a trusted adviser, you’ll ensure customers are making the most of their technology by creating a bespoke service delivery plan to improve operational stability and performance. An analytical problem solver, you’ll collaborate with internal teams to gain expert knowledge. Troubleshoot, drill down into any issues, share opportunities and ultimately provide high level recommendations to our customers. Highly organized, you’ll not only work with colleagues to plan the best course of action - you’ll ensure we’ve teams in place to deliver it too.
It’s your chance to:
Become immersed in a global organization that offers plenty of opportunities to grow
Enjoy access to refreshingly innovative technology
Have the entire Microsoft network at your fingertips
Get out of the office and alongside your clients, whilst building strong connections with internal teams too
Collaborate with programmatic colleagues across a worldwide organization
Benefit from the mobile technology you need to work flexibly
Benefits of Microsoft:
Microsoft has always been about recognising the value that different life experiences and viewpoints bring to our business. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally.
Everyone works differently and is motivated by different things. That’s why we offer competitive pay and an wide assortments of benefits to help you make the most of your life at work and away from it. In exchange for a job well done, we will reward you well, invest in your health and financial future, and because you are more than your job make sure you have time to pursue your interests and passions away from the office. Even our products and technologies help you balance work with your life away from work by making it easier to work remotely and manage your schedule.
Skills and qualifications:
IT industry background, ideally within service delivery
Experience in client facing role
Strong time, project and priority management skills
Degree or equivalent in Computer Science, Engineering or equivalent
Able to plan for and rise to a range of project and customer challenges
Experienced in IT operations and technical infrastructure
ITIL certified
In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers.
SS:WWMS
SS:MCS
SS:MPS
SS:MCSS
APPLY HERE
LOCATION: NIGERIA
If you’re highly proactive and motivated by exceeding your customers’ expectations, we’ll provide a wealth of opportunities to develop your service delivery management skills, and career with an industry leader.
Technical account management at Microsoft
This role is all about service delivery management. As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our technology and a range of activities related to improving the operational health of their IT.
The value the Technical account manager brings is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements.
Key Responsibilities:
As a trusted adviser, you’ll ensure customers are making the most of their technology by creating a bespoke service delivery plan to improve operational stability and performance. An analytical problem solver, you’ll collaborate with internal teams to gain expert knowledge. Troubleshoot, drill down into any issues, share opportunities and ultimately provide high level recommendations to our customers. Highly organized, you’ll not only work with colleagues to plan the best course of action - you’ll ensure we’ve teams in place to deliver it too.
It’s your chance to:
Become immersed in a global organization that offers plenty of opportunities to grow
Enjoy access to refreshingly innovative technology
Have the entire Microsoft network at your fingertips
Get out of the office and alongside your clients, whilst building strong connections with internal teams too
Collaborate with programmatic colleagues across a worldwide organization
Benefit from the mobile technology you need to work flexibly
Benefits of Microsoft:
Microsoft has always been about recognising the value that different life experiences and viewpoints bring to our business. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally.
Everyone works differently and is motivated by different things. That’s why we offer competitive pay and an wide assortments of benefits to help you make the most of your life at work and away from it. In exchange for a job well done, we will reward you well, invest in your health and financial future, and because you are more than your job make sure you have time to pursue your interests and passions away from the office. Even our products and technologies help you balance work with your life away from work by making it easier to work remotely and manage your schedule.
Skills and qualifications:
IT industry background, ideally within service delivery
Experience in client facing role
Strong time, project and priority management skills
Degree or equivalent in Computer Science, Engineering or equivalent
Able to plan for and rise to a range of project and customer challenges
Experienced in IT operations and technical infrastructure
ITIL certified
In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers.
SS:WWMS
SS:MCS
SS:MPS
SS:MCSS
APPLY HERE
3) Architect - BI & Applications
ROLE: Architect - BI & Applications
LOCATION: UAE, Morocco, Nigeria or South Africa
Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.
The Presales Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery, proposal and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:
Providing customer guidance during product and services sales cycle
Playing a vital part in business strategy by providing internal practice management risk assessment and proposal development
Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction through Quality Assurance
Growing the business through mentoring, talent pipeline development, and community evangelism
Driving operational excellence and innovation
Qualifications:
Must have a degree in Computer Science or Engineering, or equivalent work experience.
At least 8-10 years related IT experience.
Work experience should involve pre-sales support, technical consulting, solution design, project envisioning, planning,
development, deployment, and management.
Must have a proven record of delivering business value.
Some business process and people management skills or related experience required.
Role Specific Characteristics May Include
Candidates must have a deep understanding of markets, customers and related technology; have the background to provide
lleadership in the practice and a demonstrated effectiveness in consulting and client management.
Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated
skills creating architecture and deploying technology to solve business problems.
Candidates must have industry leading breadth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.
Languages: French is a bonus but not a requirement
APPLY HERE
LOCATION: UAE, Morocco, Nigeria or South Africa
Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.
The Presales Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery, proposal and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:
Providing customer guidance during product and services sales cycle
Playing a vital part in business strategy by providing internal practice management risk assessment and proposal development
Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction through Quality Assurance
Growing the business through mentoring, talent pipeline development, and community evangelism
Driving operational excellence and innovation
Qualifications:
Must have a degree in Computer Science or Engineering, or equivalent work experience.
At least 8-10 years related IT experience.
Work experience should involve pre-sales support, technical consulting, solution design, project envisioning, planning,
development, deployment, and management.
Must have a proven record of delivering business value.
Some business process and people management skills or related experience required.
Role Specific Characteristics May Include
Candidates must have a deep understanding of markets, customers and related technology; have the background to provide
lleadership in the practice and a demonstrated effectiveness in consulting and client management.
Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated
skills creating architecture and deploying technology to solve business problems.
Candidates must have industry leading breadth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.
Languages: French is a bonus but not a requirement
APPLY HERE
