Job Title: Sales Manager
Responsibilities
- Analyze market performance, identify the gaps and roll out long and short term plans to meet the revenue objectives for Lagos & Abuja and all other relevant sources of traffic for KQ in Nigeria.
- Set up Account Development plans to grow share and revenue by selling brand and network benefits.
- Penetrate the business and leisure market segments to retain and grow revenue.
- Exploit identified market opportunities to achieve share and revenue growth.
- Maintain competitive structural and tactical pricing that maximizes revenue, yield and market share.
- Roll out trade incentive schemes and corporate discount schemes to drive revenue growth, build loyalty and long term brand affinity.
- In conjunction with Area Manager, Marketing Manager, Pricing and Market support Manager, agree on advertising and market activities plans geared towards supporting the revenue delivery activities.
- Grow internet sales by promoting the Lead and manage direct reports in a way that recognizes rewards and motivates to be the best team.
- Coach the team with a view to continuous improvement using performance management and training to achieve set targets.
- Ensure provision of high customer service levels in our sales shops and responsiveness to our trade partners to achieve a minimum of 80% customer satisfaction leading to repeat business.
- Reduce CRS costs to ensure reduction in cost of sale.
- Put in place control measures to ensure the expenditure is within budget. -Ensure health and safety standards are adhered to, in order to have a safe working environment.
- Build and maintain market presence in business and leisure travel segments.
- Focus on key relationships with the trade, corporate customers and government.
- Ensure effective account management Le. setting smart objectives, effective call planning and reporting.
- Forward Monthly market performance reports highlighting reasons for the delivered performance.
- Disseminate information on opportunities for new routes, increase of frequency to build new traffic flows
- Participate irt the preparation of revenue budgets to ensure company needs are matched with market reality.
- Manage the teams Performance towards meeting the set annual goals and targets.
- Work cross functionally and participate in meetings with Revenue Management, Business Performance and Marketing towards meeting the overall company goals and attaining improvements for the business and excellent customer care.
- Implement Debt control measures to prevent loss to the company.
- High Level Influencing skills.
- Excellent People Management Skills. -Strong analytical and communication skills.
- Highly developed interpersonal and negotiating skills.
- Leadership Skills.
- University Degree in commerce or related field.
- Diploma in Sales & Marketing.
- 5 years airline experience of which 2 should have been in a management position.
- Attainment of set targets in terms of revenue, line profitability, yield, pax numbers and cost control. .
- Quality of relationship with government authorities’ key accounts. 3rd party handlers within the territory.
- KQ brand awareness and product in the territory .
- Incremental growth in market share. revenue and profitability,
- Quality of customer service.
7th March, 2012
Method of Application
For further details on this role, please log on 10 our Web Site: www.kenya-airways.com and click on Recruitment portal and select Lagos, NG from the dropdown and click Search
Only online applications will be accepted latest by 7th March 2012.
