LOCATION: Lagos
JOB SUMMARY:
The Customer Service Excellence Manager responsible for the smooth and cost effective operation between the company and customers He will develop consistency and coherence in the day- to-day operation of the Customer Development organisation.
RESPONSIBILITIES:
Manage the development and implementation of customer service excellence and strategy
Manage relationships with the Logistics service providers
Ensure customer/ supply chain interface optimization (trade off evaluation of cost to service all customers)
Develop and manage distribution cost models (use of ABC methodology)- cost to serve
Develop customer service contracts including rates negotiation and annual review thereof
Oversee the customer innovation program.
Adopt customer service mindset in all relationships
QUALIFICATIONS AND REQUIREMENTS:
Bsc in any discipline with customer service certification.MBA is an added advantage
3-5 years work experience in production process
Excellent customer services skills to ensure that customer requests are received on time
Ability to monitor performance of the service providers and ensure no stock-out
Familiarity with the stock control techniques and issues
Sound knowledge of MRPII techniques and systems
Good knowledge of MFG.PRO application
Must be computer literate (ms-word, Ms-excel, access.)
Leadership skills
Honest and hard-working
Team oriented and outgoing
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