GLOBALPROFILERS RECENT JOB VACANCIES : HEAD, CUSTOMER SERVICE

HEAD, CUSTOMER SERVICE (REF: 86)
CATEGORY: Legal, Customer Services (Lagos, Nigeria)
SECTOR: Banking / Accounting / Finance
GlobalProfilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Head of Customer Service for our leading client in the Insurance industry.
RESPONSIBILITIES:
Providing help and advice to customers using the organization’s products or services;
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
Issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
Analyzing statistics or other data to determine the level of customer service your organization is providing;
Producing written information for customers, often involving use of computer packages/software;
Writing reports analyzing the customer service that your organization provides;
Visiting customers to provide a one-to-one service;
Developing feedback or complaints procedures for customers to use;
Developing customer service procedures, policies and standards for your organization or department;
Meeting with other managers to discuss possible improvements to customer service;
Training staff to deliver a high standard of customer service;
Leading or supervising a team of customer service staff;
Learning about your organization’s products or services and keeping up to date with changes;
QUALIFICATION AND EXPERIENCE:
Minimum educational qualifications required for the position include a Bachelor’s degree in any degree.
Minimum 5 yrs relevant experience.
Excellent leadership and problem solving skills
Excellent interpersonal skills
Excellent attention to detail with good analytical skills
Excellent verbal and written communication skills.
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