Ops Control & Support Team Leader at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. We strive to make Standard Chartered a great place to work by creating an engaging, inclusive and safe environment that rewards success and encourages employees to take control of their personal development. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the post of :

Job Title:  Ops Control & Support Team Leader
Job ID: 354766

Job Description
Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
Supervise and manage document retrieval process efficiently in line with established standards.
To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
To supervise and ensure periodic review is carried out on CDD due accounts.
Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
Ensure the branch/Accts Services process is smooth and efficient
Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
To ensure workflow is reviewed periodically to improve efficiency and control.
To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Key Roles & Responsibilities
Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
Supervise and manage document retrieval process efficiently in line with established standards.

To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
To supervise and ensure periodic review is carried out on CDD due accounts.
Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
Ensure the branch/Accts Services process is smooth and efficient
Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
To ensure workflow is reviewed periodically to improve efficiency and control.
To provide guidance to operational staff in the form of up-to-date procedures/user guides.
Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
Supervise and manage document retrieval process efficiently in line with established standards.
To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
To supervise and ensure periodic review is carried out on CDD due accounts.
Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
Ensure the branch/Accts Services process is smooth and efficient
Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
To ensure workflow is reviewed periodically to improve efficiency and control.
To provide guidance to operational staff in the form of up-to-date procedures/user guides.
Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
Supervise and manage document retrieval process efficiently in line with established standards.
To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
To supervise and ensure periodic review is carried out on CDD due accounts.
Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
Ensure the branch/Accts Services process is smooth and efficient
Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
To ensure workflow is reviewed periodically to improve efficiency and control.
To provide guidance to operational staff in the form of up-to-date procedures/user guides.
Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
Supervise and manage document retrieval process efficiently in line with established standards.
To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
To supervise and ensure periodic review is carried out on CDD due accounts.
Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
Ensure the branch/Accts Services process is smooth and efficient
Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
To ensure workflow is reviewed periodically to improve efficiency and control.
To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Qualifications & Skills
University degree and 4 years experience in relevant field.
A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit.
A good working knowledge of risk management.
Customer-oriented.
Good inter-personal and management skills.
Ability to manage the operation of computer systems -eBBS.
Skilled in microsoft office.
Good organization skills.

Application Closing Date
22nd October, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Ops Control & Support Team Leader