JOB ID GTS-0475148
JOB DESCRIPTION
This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include: – problem analysis, evaluation, recreation, and resolution of customer reported problems – the use of relevant problem management systems to search for known problems and to create new entries/update existing entries – advice and guidance to customers regarding the use of software – the use of IBM technical resources and tools to answer customer questions and respond to customers requirements Software environments include operating systems, programming languages, database management systems, packages, development tools- Position Based In Central Africa Nigeria
REQUIRED
High School Diploma/GED
At least 3 years experience in Customer Relationship and Support
At least 3 years experience in Communication and Interpersonal skills
At least 3 years experience in AIX System and Support
ENGLISH: Fluent
PREFERRED
Bachelor’s Degree
At least 5 years experience in Customer Relationship and Support
At least 5 years experience in Communication and Interpersonal skills
At least 5 years experience in AIX System and Support
Certified in Information Technology.
ADDITIONAL INFORMATION
Must have good listening skills.
Must be able to work well with people at all levels of the organization.
Must be able to consistently demonstrate tact, courtesy, reliability, and maturity while carrying out assigned duties.
Must be able to understand and carry out complex oral and written instructions.
Must be able to work in a team environment.
Responsible and accountable for all actions.Position Based In NIGERIA
Good organizational and time management skills.
Perform well under stress and be able to cope with short/tight deadlines.
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