1.) Ticketing And Reservation Officer:
The role will be responsible for selling of tickets to passengers and providing information on routes and fares.
Responsibilities:
- Must be familiar with schedules and be able to answer questions about travel times.
- Make reservations and booking for passengers as requested.
- Give accurate sales report.
- Must be able to help passengers who missed a flight or connection to reschedule their travel plans and get them to their destination as quickly as possible in line with company’s policy and procedure
- Candidate must possess degree in any discipline.
- Additional qualification in Ticketing and Reservation is an added advantage
- Must be between the ages of 21 - 35.
- Must have at least 2 years working experience in customer relation role.
- Numerical and analytical skill is need.
- Exceptional organizational and time management is required.
- Strong emotional resilience.
2.) Corporate Sales Manager:
The Role:
Responsible for the implementation and development of sales target as well as delivering professional and excellent customer Care Service.
Responsibilities:
- Generate maximum profitable revenues and passenger volumes through directing and focusing the sales team to an agreed plan and activity.
- Be able to sell the airline brand to customer
- Carry out extensive research in identifying new business opportunities.
- Constantly seek new ventures and avenues of a commercial nature that will help the realization of the company's goals
- Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue
- Generate manpower training for sales staff
- Implement the ticket sales accounting system and control E-ticket system Report ticket sales result
- Network with travel agents around the country and engage in promotion campaigns
- Monitor promotional campaigns mounted by the airline and prepare report.
- Negotiate travel agent commission rates and set up travel agents contracts.
- Locate and set up selling points
- Conduct sales forecasts and identify special periods
- Understanding the competitive market place and implementing approaches to ensure the company ahead.
- Ensuring the Sales team are developed effectively and generate a culture of high quality standards and pro-active selling.
- A degree in Sales or related discipline Postgraduate qualifications is an added advantage.
- Must be between the ages of 35 - 40
- Must have extensive working experience of over 8 years in a commercial airline management position is an added advantage.
- Must have high degree of commercial awareness with the ability to grasp complex business issues
- Well-developed knowledge of competition and transaction.
- Be able to build trust with people.
- Must be result driven.
3.) Communications Manager:
The Role:
The purpose of the role is to enhance the company profile through Corporate Communication with specific responsibility for the development and implementation of a Public Relations Plan covering corporate and brand media relations, events and sponsorship and website copy.
Responsibilities:
- Develop a relationship with all relevant media news contacts in order to achieve proactive press coverage for the airline brand, personnel and products at every opportunity.
- Develop and implement a crisis management programme for the airline in the event of any negative media coverage.
- Identify key spokespeople for the airline and be prepared to brief them at short notice.
- Develop and maintain a good line of communication with the key aviation press contacts in order to encourage regular and positive media coverage within the industry.
- Encourage a wider target audience readership by developing creative media opportunities including lifestyle and travel.
- Maintain all website copy, updated regularly to include new product brand and corporate information. Newsletter updates to be provided on a regular basis.
- Developing partnerships with local and international Media and News agencies to ensure relevant articles are published in record time.
- Bachelors degree in Marketing / communications / Journalism. Age limits must be between the ages of 35 - 40.
- Must be chartered member of Nigeria Institute of Public Relations
- Minimum of 5 years experience in PR and Corporate Communications in the airline industry is an added advantage.
- Excellent communication, presentation and interpersonal skills.
- Excellent witing skills.
- Ability to gain a thorough knowledge of the company’s products and attributes and to communicate these to a wide media audience.
- Exceptional organizational skills.
- Strong Media Relations
Application Closing Date:12th September, 2012
Method Of Application:Interested candidates should send their applications and detailed CV to:aviationcommercial@arikair.com
