True U Limited is recruiting to fill the position of Front Desk Officer.
Job Title: Front Desk Officer
Location: Abuja
Job Description
The Front Desk is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system and charging for services performed.
Responsibilities include but are not limited to:
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change, confirm and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Utilize spa computers with skill and proficiency.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area.
Maintain a positive attitude and contribute toward a quality work environment.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Requirements:
Extremely detail oriented
Possess excellent communication skills
A friendly, people-oriented, customer driven individual
Ability to multi-task and prioritize effectively
A University degree is required.
Application Closing Date
12th September, 2011
How To Apply
Interested candidates should send CV and Application to: ommajoy@yahoo.com using Job Title as the subject of of the email.
