Standard Chartered
Bank Nigeria - We attract talented individuals. Not only can they give
you the benefit of their experience, they also reveal a closer, more
personal look at the wide range of global opportunities we offer. At the
core of the Group's people strategy is our focus on employee
engagement. Engagement is a key driver of productivity and performance,
which creates the foundation of our performance culture. We encourage
and focus on the behaviours that bring out the very best from every
employee, assessing their performance not just on results but on how
those results were achieved. To further embed these behaviours we have a
remuneration programme in place, carefully designed to incentivise our
employees to live our values every day.
We are recruiting for the position of:
Job Title: Customer Service Representative
Job ID: 358634
Job Function: Consumer Banking
Location: V/I, Lagos Nigeria - SCB
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description
The role holder is
responsible for managing in-branch customer service / experience to
achieve the branch’s sales & service targets and ensure customer
satisfaction.
Responsibilities
Attend to customer sales / financial enquiries.
Evaluate customer needs and provide advice as to products required.
Cross sell bank products to current / potential customers.
Manage & upscale dormant a/c relationships.
Prepare weekly reports on service issues & in branch accounts opened.
Support acquisition and growth of customer relationships through referrals.
Qualifications & Skills
Minimum of a 2nd Class degree in a relevant course.
Good Communication and Interpersonal skills.
In compliance with
the National Youth Service Corps (NYSC) Act of 2004, all applicants
should ensure that they have completed the mandatory NYSC programme. A
discharge certificate will be required as evidence of completion of the
programme. Where an exemption has been granted, a certificate of
exemption will also be required.
Application Closing Date:
15th November, 2012
Method Of Application:
Interested candidates should
Note: When the page
opens, at the Location dropdown, select Nigeria - SCB and click Search,
then click Customer Service Representative
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