To help drive our success into the future, we are looking for an experienced individual to join our dedicated team at our offices.
Position Title: Head, IT Operations & Service Management
Job ID: 9914
Location: Lagos
Location: Lagos
Division Group: IT
Employment Type: Full Time - Permanent
Role Summary:
- Ensure all IT services are measured and managed to achieve agreed targets
- Manage the SLA between IT and Business
- Provide leadership to Service Management & Test Management Teams
Responsibilities:
- Ensures adherence to defined IT policies
- Conduct and coordinate the yearly review of Business to IT SLA
- Manage the established Incident, Problem & Change mgmnt processes & document them
- Develop adequate MIS reporting from service desk database
- Ensure that all the Banks IT services are performing at agreed SLA
- Develop a proactive approach to IT support
- Ensure strict compliance to IT ‘s Incident, Problem and Change management processes
- Conduct regular customer service feedback survey
- Identifying operational problems, solving them and/or coordinating the resolutions of problems
- Develop a good relationship with Business Heads to ensure their expectations of IT are meet
- Provide timely reports and feedback to management (formal and documented) on monthly basis
- Drive the automation of IT service monitoring and reporting
- Provide Test Management capabilities for BAU & project-related system implementations
- Influence overall technology, driving system quality, and promoting practices to improve productivity and enable quality
- Any other duties as may be assigned by Department Head.
Application Closing Date:
4th October, 2012
Method Of Application:
Interested candidates should
