JOB ID : 9900
JOB LOCATION: NIGERIA
JOB DESCRIPTION
Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports. Control treasury cash, blank forms, safe custody items and duplicate keys .Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls. Maintain a high level of integrity and ethical standards.
ACCOUNTABILITIES :
Ensure that laid-down instructions for the handling and movement of treasury cash to and from tellers and SBV are adhered to.
Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures.
Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items.
Ensure that swept deposits are correctly handled in terms of the laid down instructions.
Ensure that all Irregular Items have been action before the end of the day.
Monitoring of cash holdings
Ensure that cash holdings do not exceed prescribed limits.
Ensure that sufficient cash levels are maintained to meet normal customer requirements.
ATM up-time
Ensure that Auto Bank and Auto Cash terminals are always adequately stocked with cash and stationery.
Maintain close liaison with the Auto Bank Control Centre to ensure that equipment problems are dealt with promptly.
Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
Ensure that all ATM terminals are kept clean and maintained in good condition.
ATM cash
Control ATM cash according to laid-down instructions.
Balance cash at the required intervals.
Report and action differences in ATM cash promptly.
Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Computer reports
Action ATM reports as listed on the Duty List promptly in terms of laid-down instructions.
Reconcile ATM cash daily.
Action Care Suspects accurately and on time, resulting in reduced operating losses.
Legislative prohibitions
In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act.
Problem solving
Follow standardized routine procedures for control purposes.
Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings.
Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximize productivity
Ability to attend to customer queries timeously is required.
Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation.
Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues.
Planning
Planning is generally on a daily to weekly basis within regular activity cycles.
Decision making
Understand the impact of ATM services provided, the interrelatedness of the services provided to branch staff, and the impact on customers.
Work within set policy, procedures, system parameters and internal controls. Able to respect authority and take instructions.
Required Skills and Qualifications
Educational Qualifications:
First degree in any discipline
Membership of the Chartered Institute of Bankers or related qualification would be an advantage
Personal Skills
Good verbal communication skills required for explaining banking procedures.
Ability to convey factual information clearly.
Ability to listen and probe effectively to determine customers’ real needs.
Assertive – able to stand by principles and put forward an idea or view despite opposition.
Resilient – able to retain optimism despite setbacks and not take criticism personally.
Ability to remain calm and focused under pressure.
Methodical, accurate and pays attention to detail.
Persistent in following instructions and completing tasks.
Results-orientated, adheres to turn-around times/deadlines.
Customer service-orientated, diplomatic, tolerant and helpful to those in need of assistance.
Team player – ability to share with others.
Self-motivated and energetic.
Assertive – ability to stand by principles, even at the risk of reduced popularity.
Work Experience
ATM operating and maintenance experience
2 – 3 Years branch banking experience, with exposure to tellering and safe custody.
Closing Date: 03 / 10 /2012
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