Key Responsibilities
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Supervises and coordinates the activities of staff engaged in customer service activities. Receives, follow up and responds to complaints from customers on the terminal’s landside operations. Responsible for administrative activities such as preparation and dissemination of daily list of containers to be physically examined to Clearing agents/consignees, Customs & other government agencies. Provides complete and accurate reports to management as required. Ensures adequate staffing for the Customs physical examination operations. Observes and evaluates workers performance directed at developing a competent & motivated team which provides outstanding customer service. Responsible for the safe and efficient operations of the Customs physical examination. Processes Customs documentation for transfer of containers to ICDs. Monitors the transfer of ICD containers and ensures that all are transferred within the free day’s period for ICD containers. Provides cover for the rotating gate supervisors. Performs any other related activities, as designated by the Gate Manager. |
Who we are looking for
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QUALIFICATIONS /EXPERIENCE
Minimum Experience: HND / BSc. Minimum of 3 years experience in a port environment or in related field. SKILLS Requires good verbal and written communications skills in English Strong personal drive and commitment to continuous improvement Good presentation skills. Effective negotiation and conflict resolution skills. Service Orientation. Social perceptiveness. Compile statistics. Correspondence skills. Phone Etiquette. Time Management |
2) Job Title: Customer Service Supervisor Internal
We Offer
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Value and team-based leadership.
•An open and engaging working environment. •A wide range of international career opportunities. •Opportunities for personal and professional growth in a dynamic environment. •Competitive compensation packages |
| Key Responsibilities |
| Supervises and coordinates the activities of staff engaged in customer service activities. Monitors and tracks the scanning & physical examination operation to ensure service failures are quickly resolved. Responsible for administrative activities such as preparation of daily scanning list, EX SHIP and REEFER ON DISCHARGE scanning list to COTECNA. Receives, follow up and responds to complaints from customers on the terminal’s landside operations. Provides complete and accurate daily report to management on the scanning and physical examination operation. Ensures adequate staffing for the daily container inventory & tracking operation. Observes and evaluates workers performance directed at developing a competent & motivated team which provides outstanding customer service. Responsible for the safe and efficient operations of the daily container inventory & tracking operation. Liaise with trucking community with respect to truckers’ registration process and new automated gate process. Supervise the daily registration of truckers and drivers. Provides cover for the rotating gate supervisors. Performs any other related activities, as designated by the Gate Manager. |
Who we are looking for
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QUALIFICATIONS /EXPERIENCE
Minimum Experience: HND / BSc. Minimum of 3 years experience in a port environment or in related field. SKILLS Requires good verbal and written communications skills in English Strong personal drive and commitment to continuous improvement Good presentation skills. Effective negotiation and conflict resolution skills. Service Orientation. Social perceptiveness. Compile statistics. Correspondence skills. Phone Etiquette. Time Management |
3) Job Title: Operations Manager
We offer :
. value and team-based leadership.
•An open and engaging working environment.
•A wide range of international career opportunities.
•Opportunities for personal and professional growth in a dynamic environment.
•Competitive compensation packages
Key Responsibilities
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•Provides the operating direction for the Container Terminal, ensuring that productivity and efficiency standards are met.
•Directs activities of Operations staff engaged in stevedoring, gate operations, yard operations, vessel planning, and support activities. •Sets goals and objectives for the operation. •Guides managers in resolving obstacles so that goals can be met. •Analyzes performance statistics and trends in order to identify areas for improvement. •Ensures good communications between Maintenance and Operations to minimize equipment downtime. •Ensures good communications throughout Operations group and their group interactions so that activities are running smoothly on a regular basis. •Holds weekly staff meetings with managers. •Ensures work groups hold regular meetings with their staffs. •Distributes information memorandums on current issues. •Practices management “by walking around” to observe and obtain feedback about conditions, issues, and general environment. •Creates and manages the operations budget. •Creates capital expenditure budget. •Monitors overtime costs and general expenditures •Participates in financial reviews. •Identifies areas of cost reduction, when feasible. •Participates in sales/marketing activities to generate revenue growth. •Provides reliable service to customers, ensuring vessels sail on schedule regularly. •Monitors productivity levels to ensure efficient stevedoring operations. •Reviews berthing windows with customers to ensure service levels are being met. •Ensures appropriate manpower is available to provide adequate gangs/staffing in order to stevedore vessels. •Ensures the purchase of appropriate equipment/materials for stevedoring vessels. •Ensures procedures are in place to correct service failures in loading and discharging vessels. •Ensures safety, health and environmental standards are met throughout the operation. •Ensures monthly safety meetings are conducted at various levels of the operations group. •Ensures all accidents/injuries are investigated thoroughly and reviews them with the management team.. •Reviews all environmental issues (i.e., oil spills, pollution, etc.) with appropriate personnel. •Works closely with the head of HSSE (Health, Safety, Security and Environment) to ensure safety policies, rules, and regulations are reviewed, revised, issued and posted on an on-going basis. •Ensures that company policies overall are applied consistently and fairly within the Operations Group. •Works closely with the Human Resources Manager to obtain clarification, direction, and consultation regarding Nigerian labor law, company policy and procedures, and consistent application. •Ensures operations staff is familiar with company policies, Nigerian labor law, and the procedures for implementing and maintaining consistent applications. •Reviews discipline within the work group to ensure fairness and consistency, and meeting the test of reasonableness. •Meets with employees whenever necessary to clarify and discuss policy, procedures, and rules issues. •Provides supervision and direction for the Operations Department including the following: •Oversees the appropriate staffing levels, including hiring and promoting, within projected manpower plan. •When openings occur in the department, oversees the selection process. Participates in interviews and selection decisions as appropriate. •Approves salary actions for subordinate personnel. •Negotiates contracts for casual labor requirements. •Provides direction and instruction to subordinate staff, providing regular feedback and regular appraisals. •Counsels subordinates, up to and including discipline or termination recommendations. •Follows company management policies and procedures in the application of managing subordinates. •Participates in career plan development for subordinates. •Informs training department of the Operations group’s training needs, and reviews periodically the training schedule and changing needs. •Maintains up-to-date information and knowledge on new developments in the area of terminal operations. Seeks out best practices within the industry and internationally to ensure continuous improvement within the organization. •Represents the company with local government organizations related to operational issues, when appropriate. •Meets with customers and high level visitors to the Port, providing information about the operations and a tour of the facility. •Reviews and approves instructions regarding operations systems and procedures. |
Who we are looking for
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A University degree from a reputable Institution and a post graduate studies in Port or Terminal management.
•At least 5 years in management roles in any Port & Terminal Operations organisation,any APM Terminals is an advantage •Extensive understanding of modern terminal operations including terminal management systems and EDI applications. •Effective negotiation and conflict resolution skills. •Ability to provide leadership an assistance to meet objectives. |
